Copy of Community Manager

Avanath • San Rafael, CA

1d

About The Position

The Community Manager oversees the assigned community efficiently and profitably while fostering resident and associate satisfaction and well-being in line with company and owner goals. The role calls for professionalism, positive engagement, strong relationships with residents, staff, vendors, and regulatory and social-services partners, and a collaborative approach to resolving concerns and supporting successful community operations.

The manager is responsible for the resident experience throughout the full lifecycle, community financial performance, on-site operations, staff leadership, and compliance with company policies and applicable laws. The position is classified as essential staff and requires reporting to work and following safety and business protocols.

Requirements

• 5–7 years of experience in the property management industry.
• At least 2 years of experience as a community or property manager.
• Demonstrated ability to de-escalate and respond to resident concerns.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and tax credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work effectively under time and other constraints.
• Professional presentation and appearance.
• Familiarity with Microsoft Office, including Word, Excel, and PowerPoint, as well as the internet and email.

Responsibilities

• Ensure a positive resident experience from move-in through move-out; acknowledge and address complaints promptly.
• Advocate for residents by communicating concerns to senior leadership and serving as a resource for issues affecting community living.
• Manage resident events and retention programs, refer residents to appropriate services and agencies, and maintain confidential resident files.
• Review the community budget comparison and manage budgets, rent rolls, projections, occupancy goals, and monthly financial reporting.
• Support community financial growth through marketing and leasing units and additional revenue sources; implement a system to achieve 0% rent delinquency.
• Prepare the property’s annual operating budget with the Regional Manager and submit subsidy vouchers when applicable.
• Oversee large capital projects and coordinate communication across departments when applicable.
• Coordinate on-site operations, including budget implementation, compliance, vendors, contractor workmanship, rent collections, and accounts payable.
• Set immediate and long-term team goals; provide regular feedback, training, and development; assess performance, recognize strong performance, and address poor performance with clear expectations.
• Promote collaboration, inclusivity, trust, transparency, and effective communication with residents, agencies, owners, and team members.
• Respond to team-member concerns, maintenance conditions, resident problems, security breaches, and emergencies.
• Create and supervise personnel schedules to support operational efficiency and maintain the community’s curb appeal.
• Conduct business in accordance with company procedures, Fair Housing, the Americans with Disabilities Act, and other applicable laws.
• Meet local, state, and federal agency compliance and eligibility requirements; follow employee and management handbooks.
• Address potential housing violations and liability concerns, and seek Regional Manager approval and guidance within specified parameters.

Benefits

• Comprehensive benefits, including health, dental, and vision coverage, 401(k), personal time off, and paid holidays.
• Promotion-from-within opportunities and advancement based on achievement.
• Learning and development opportunities, including online training platforms, training classes, and one-on-one coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed