Copy of Community Manager

Avanath•San Rafael, CA

1d•$30 - $34

About The Position

The Community Manager oversees the assigned community efficiently and profitably while fostering resident and associate satisfaction and well-being in alignment with company and owner goals. The role calls for professionalism, positive engagement, strong relationship-building with residents, staff, vendors, regulatory partners, and social services, and a collaborative approach to resolving concerns. The Community Manager is expected to listen actively, seek appropriate organizational resources, and help ensure residents and staff feel heard and valued. The position is responsible for resident relations and services, financial performance and reporting, on-site operations, staff leadership, compliance, and the physical presentation of the community. The Community Manager is classified as essential staff and is expected to report to work and follow safety and business protocols. The role includes regional and business travel and frequent use of a computer and phone.

Requirements

5–7 years of experience in the property management industry.
At least 2 years of experience as a community or property manager.
Demonstrated ability to de-escalate and respond to resident concerns.
Proven effective and efficient leadership experience.
Knowledge of LIHTC and tax credit qualifications.
Strong interpersonal, verbal, and written communication skills.
Ability to interact effectively with senior executives.
Ability to work well under time and other constraints.
Professional presentation and appearance.
Familiarity with Microsoft Office (Word, Excel, and PowerPoint), the internet, and email.
Ability to meet the physical and working-condition demands described, including frequent sitting and walking, computer and phone use, and occasional bending, squatting, twisting, pushing, and pulling.
Willingness to travel within the region and to other business offices and events by airline, train, and automobile.
As essential staff, ability to report to work and follow safety and business protocols.

Responsibilities

Ensure a positive resident experience throughout the full resident life cycle, from move-in to move-out.
Provide and coordinate resident services, promptly acknowledge and address complaints, and advocate for residents by communicating concerns to senior leadership.
Act as a resource for residents, organize resident events and retention programs, refer residents to appropriate services, and maintain confidential resident files.
Regularly review the community budget comparison and understand the community’s financial health.
Generate financial growth through marketing and leasing units and developing additional revenue sources.
Manage budgets, rent rolls, projections, and occupancy goals; implement a system to achieve 0% rent delinquency.
Prepare accurate and timely monthly reports and financial statements, and work with the Regional Manager to prepare the annual operating budget.
Prepare and submit subsidy vouchers when applicable, and oversee large capital projects when applicable.
Lead and develop on-site staff by setting goals, providing feedback and training, assessing performance, recognizing strong performance, and addressing poor performance.
Coordinate on-site operations, including budget implementation, compliance, vendor relationships, contractor workmanship, rent collections, and accounts payable.
Communicate with residents, community partners, agencies, owners, and team members; promote collaboration, inclusivity, trust, and transparency.
Respond to team member concerns, maintenance conditions, resident problems, security breaches, and emergencies.
Create and supervise personnel schedules to support operational efficiency, and ensure the community’s curb appeal is maintained.
Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws.
Meet applicable local, state, and federal compliance and eligibility requirements and follow employee and management handbook procedures.
Respond to potential housing violations and liability concerns and seek Regional Manager approval and guidance within specified parameters.