Part-Time Retail Sales Manager

Duluth Trading Company•Noblesville, IN

1d•$21 - $23

About The Position

The Retail Sales Manager is a part-time hourly supervisory position responsible for delivering Duluth Trading Company’s “Go for WOW!” customer-service standard and leading the store team to provide friendly, solution-oriented service. The manager builds product and brand knowledge, sets service expectations, maintains customer-ready merchandise and store areas, and oversees sales-floor, register, cash-handling, merchandise-processing, and security procedures. The role also provides regular employee feedback, follows company policies, and helps ensure the safety of customers and employees.

Requirements

High school diploma or equivalent.
Authorization to work in the United States without sponsorship.
Customer-centric approach.
Takes pride in a job well done and demonstrates ownership of the store.
Operates with integrity and trust.
Excellent communication and listening skills.
Collaborates and functions as part of a team.
Ability to stand or walk for up to eight hours a day.
Frequent reaching, bending, and twisting below the waist and above the shoulders; repetitive hand-to-finger motions and reaching with hands and arms.
Frequently lift up to 20 pounds and occasionally lift up to 40 pounds; push or pull up to 20 pounds.
Ability to climb ladders, reach, and bend.
Ability to work in temperatures ranging from 50 to 85 degrees, especially in stockroom areas.
Use a computer for up to 60% of the workday.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Develop strong familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly customer service, and lead the team in doing the same.
Demonstrate a high level of service and engagement and set expectations for the team.
Manage floor coverage to engage customers and deliver the Duluth experience.
Ensure customer profile information is recorded accurately.
Respond proactively to customer concerns, provide positive resolutions, and make decisions as empowered.
Maintain merchandise presentation in accordance with visual merchandising standards, floor sets, and product messaging; keep the sales floor customer-ready.
Set up sales and promotions with appropriate signage and communication.
Execute and supervise merchandise receipts and transfers, including checking in, hanging, steaming, and visual merchandising merchandise on the sales floor.
Maintain cleanliness standards for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
Provide employees with clear and consistent feedback on a regular basis.
Follow company guidelines, policies, and programs and set a positive example.
Understand, execute, and train employees on cash-handling and reporting functions.
Process register functions and ensure store procedures are followed.
Ensure the store is secured and respond to alarms as directed.
Help ensure employee and customer safety and communicate concerns to the Store Manager or Assistant Store Manager.
Perform other duties as directed.