Sr Manager Client Partnerships

TruX Retail Partner • Carlisle, PA

2d • $65,000 - $80,000

About The Position

The Sr Manager of Client Partnerships leads daily operations for in-house support teams across assigned brands. The role ensures effective workload management, consistent service delivery, and alignment with client and business priorities. It oversees team performance, quality, and development, and partners with the Director of Client Partnerships, Director of Brand Partnership, and field operations to address operational needs and support successful program execution.

Through servant leadership and collaboration, the Sr Manager develops people, strengthens operational processes, and reinforces TruX’s culture of servant leadership and people helping people grow while supporting a high-quality client experience.

Requirements

• 5+ years of experience in operations, retail merchandising, client support, program support, shared services, or a related field.
• Experience overseeing team performance, resource allocation, operational processes, and employee development.
• Demonstrated ability to coach employees, support professional development, and coordinate cross-functional activities.
• Ability to exercise sound judgment, manage competing priorities, and address escalated issues.
• Strong operational leadership, organizational planning, and execution skills.
• Ability to allocate resources, manage competing demands, and maintain accountability for team performance.
• Ability to develop leaders, establish accountability, and build effective teams.
• Strong coaching, communication, interpersonal, and conflict resolution skills.
• Ability to evaluate performance data and implement practical improvements.
• Proficiency in Microsoft Office, reporting tools, and workforce or project management systems.
• Ability to maintain confidentiality and exercise discretion when handling sensitive business, client, and personnel information.
• Ability to sit or stand for extended periods.
• Occasional lifting of up to 25 pounds may be required.

Nice To Haves

• 2+ years of leadership experience managing teams or operational functions preferred.
• Associate or bachelor’s degree preferred; equivalent relevant professional experience may be considered in lieu of a degree.
• Experience with operational reporting, performance metrics, and resource planning preferred.
• Knowledge of retail merchandising, client support, and office-to-field collaboration preferred.

Responsibilities

• Lead and oversee client partnership support functions, establishing operational priorities, performance expectations, and consistent service standards.
• Provide leadership, coaching, and development to Brand Managers and support team members, fostering accountability, professional growth, and succession opportunities.
• Partner with the Director of Client Partnerships and Director of Brand Partnership to align client priorities, resources, service expectations, and operational deliverables.
• Oversee workload distribution, staffing needs, and resource capacity to ensure teams can meet business demands and client commitments.
• Monitor team performance, service quality, and operational metrics; identify trends and implement improvements to strengthen effectiveness and responsiveness.
• Resolve escalated client support, staffing, workload, and execution challenges, coordinating with cross-functional partners as needed.
• Establish and maintain scalable workflows, communication practices, documentation, and reporting processes across assigned teams.
• Communicate operational performance, resource needs, risks, and improvement opportunities to leadership while ensuring alignment with company policies, client requirements, and applicable standards.
• Travel to client meetings, corporate offices, retail locations, and program operations across assigned markets as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed