Retail Assistant Store Manager

Kendra Scott•Roseville, MN

5d•$23 - $34

About The Position

As a full-time Assistant Manager, you are the Store Manager’s “right hand” in developing and implementing the business strategy and leading the store’s brand experience. You train and coach your team to provide memorable guest experiences, achieve revenue targets, prioritize philanthropic impact, and deliver operational excellence. You and your team represent the Kendra Scott culture. The role involves modeling and teaching WOW customer service; driving sales, store productivity, and key performance indicators; developing and motivating team members; building community connections through philanthropy and events; maintaining trust, integrity, and compliance with company policies and asset protection standards; communicating clearly; collaborating; and using reporting and sales trends to make timely decisions that support store goals.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, and strong prioritization and time-management skills.
Experience leading and developing teams, with an interest in making a significant impact on others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Willingness to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Model, teach, and coach WOW customer service and ensure guests feel welcome.
Train and develop team members to provide excellent guest experiences.
Drive sales and store productivity, build guest connections, and contribute to short- and long-term business plans and key performance indicators.
Own a specific area of responsibility to positively impact store performance.
Motivate and inspire the team through feedback, recognition, teaching, and coaching.
Support positive guest experiences on the sales floor and at events.
Increase brand awareness through philanthropic efforts and community initiatives; help achieve event and giveback goals and acquire new customers through traffic-driving efforts.
Demonstrate integrity, follow company policies and procedures, and ensure audit and shrink results meet Asset Protection Standards.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Collaborate with others and promote idea sharing, mutual accountability, trust, and commitment.
Use reporting and daily sales trends to make real-time decisions that support store financial goals.
Take responsibility for personal and team actions and make timely, well-considered decisions.