Retail Manager Jobs

About The Position

Requirements

• At least 3 years of retail management experience leading high-volume, customer-focused retail stores.
• Proven success managing sales performance, operational execution, and team development.
• Experience leading teams of 10 or more employees, including coaching and developing leaders.
• Strong understanding of retail KPIs and ability to use business metrics to drive performance.
• Experience executing visual merchandising standards and marketing initiatives.
• Excellent leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, evolving retail environment.
• Passion for delivering exceptional customer experiences.
• Ability to regularly lift, carry, push, and move merchandise and supplies weighing up to 50 pounds; stand and walk for extended periods; frequently bend, kneel, stoop, reach, climb ladders or step stools, and perform overhead work.
• Ability to perform repetitive tasks such as receiving shipments, stocking merchandise, building displays, and organizing inventory; work in varying temperature conditions; safely operate standard stockroom equipment and tools; and multitask in a fast-paced retail environment.

Nice To Haves

• Appreciation of designer toys, collectibles, art, pop culture, or lifestyle brands.
• Experience collaborating with international or cross-functional teams.
• Associate’s or bachelor’s degree in Business, Retail Management, or a related field.

Responsibilities

• Recruit, hire, coach, develop, and retain a high-performing leadership team and store associates.
• Foster a positive, inclusive, customer-first culture reflecting POP MART’s values and brand.
• Conduct coaching, performance reviews, and development conversations; set expectations, recognize achievements, hold employees accountable, and build succession plans.
• Own store financial performance, including sales, payroll, expenses, profitability, and operational execution.
• Drive and analyze retail KPIs, including sales, conversion, units per transaction, average transaction value, payroll productivity, inventory accuracy, and customer satisfaction; develop action plans to meet or exceed goals.
• Lead execution of product launches, limited-edition releases, and promotional campaigns.
• Create an engaging, welcoming, and memorable customer experience; ensure knowledgeable recommendations and meaningful customer interactions.
• Represent POP MART’s artists, characters, collectibles, and retail experience; resolve customer concerns and build loyalty.
• Oversee daily store operations and compliance with company policies, procedures, safety standards, and loss prevention practices.
• Manage scheduling, payroll, cash handling, inventory control, shipment processing, replenishment, and stockroom organization.
• Maintain a clean, organized, and visually compelling store environment in line with brand standards.
• Execute visual merchandising strategies, marketing campaigns, promotional displays, and seasonal floor sets; partner with cross-functional teams on merchandising initiatives and store updates.
• Support in-store events, pop-up activations, conventions, new store openings, and community engagement initiatives.
• Partner with Robo Shop teams and business partners to support operational excellence where applicable.
• Represent POP MART in the local community and help grow brand awareness and customer engagement.
• Work evenings, weekends, holidays, and peak business periods; travel up to 10% as needed for openings, meetings, training, and company initiatives.

Benefits

• 401(k)
• Health insurance
• PTO
• Paid sick leave
• Family leave
• On-the-job training
• Leadership development
• Stretch assignments and career growth opportunities