Retail Store Manager - Twelve Oaks

POP MART•Novi, MI

6d•$62,000 - $74,000

About The Position

The Retail Store Manager leads all aspects of the POP MART store business, creating exceptional customer experiences, developing high-performing teams, and driving operational excellence. The manager builds a culture reflecting POP MART’s creativity, energy, and commitment to outstanding service, and owns business performance, talent development, visual presentation, inventory management, and daily operations. The role brings POP MART’s collectible characters, artists, and exclusive products to life while ensuring a premium retail experience. The Store Manager leads the store’s leadership team and associates; owns financial performance and retail KPIs; oversees customer experience, daily operations, visual merchandising, and brand execution; and supports events, activations, openings, and community engagement. The position reports directly to the District/Area Manager. It requires flexibility to work evenings, weekends, holidays, and peak business periods, with travel up to 10% as needed, including occasional collaboration with international teams outside standard business hours.

Requirements

At least 3 years of retail management experience leading high-volume, customer-focused retail stores.
Proven success managing sales performance, operational execution, and team development.
Experience leading teams of 10 or more employees, including coaching and developing leaders.
Strong understanding of retail KPIs and ability to use business metrics to drive performance.
Experience executing visual merchandising standards and marketing initiatives.
Excellent leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, evolving retail environment.
Passion for delivering exceptional customer experiences.
Ability to regularly lift, carry, push, and move merchandise and supplies weighing up to 50 pounds; stand and walk for extended periods; frequently bend, kneel, stoop, reach, climb ladders or step stools, and perform overhead work.
Ability to perform repetitive tasks such as receiving shipments, stocking merchandise, building displays, and organizing inventory; work in varying temperature conditions; safely operate standard stockroom equipment and tools; and multitask in a fast-paced retail environment.

Nice To Haves

Appreciation of designer toys, collectibles, art, pop culture, or lifestyle brands.
Experience collaborating with international or cross-functional teams.
Associate’s or bachelor’s degree in Business, Retail Management, or a related field.

Responsibilities

Recruit, hire, coach, develop, and retain a high-performing leadership team and store associates.
Foster a positive, inclusive, customer-first culture reflecting POP MART’s values and brand.
Conduct coaching, performance reviews, and development conversations; set expectations, recognize achievements, hold employees accountable, and build succession plans.
Own store financial performance, including sales, payroll, expenses, profitability, and operational execution.
Drive and analyze retail KPIs, including sales, conversion, units per transaction, average transaction value, payroll productivity, inventory accuracy, and customer satisfaction; develop action plans to meet or exceed goals.
Lead execution of product launches, limited-edition releases, and promotional campaigns.
Create an engaging, welcoming, and memorable customer experience; ensure knowledgeable recommendations and meaningful customer interactions.
Represent POP MART’s artists, characters, collectibles, and retail experience; resolve customer concerns and build loyalty.
Oversee daily store operations and compliance with company policies, procedures, safety standards, and loss prevention practices.
Manage scheduling, payroll, cash handling, inventory control, shipment processing, replenishment, and stockroom organization.
Maintain a clean, organized, and visually compelling store environment in line with brand standards.
Execute visual merchandising strategies, marketing campaigns, promotional displays, and seasonal floor sets; partner with cross-functional teams on merchandising initiatives and store updates.
Support in-store events, pop-up activations, conventions, new store openings, and community engagement initiatives.
Partner with Robo Shop teams and business partners to support operational excellence where applicable.
Represent POP MART in the local community and help grow brand awareness and customer engagement.
Work evenings, weekends, holidays, and peak business periods; travel up to 10% as needed for openings, meetings, training, and company initiatives.