Assistant Manager - Twelve Oaks Mall, Hollister

Abercrombie & Fitch Co.•Novi, MI

About The Position

The Assistant Manager is a multifaceted role combining business strategy, store operations, creativity, and people management. The position drives sales results by analyzing the business and providing excellent customer service, while overseeing daily operations and improving store-process efficiency. The Assistant Manager contributes creative expertise through floorset updates, styling recommendations, and product knowledge, and leads talent efforts spanning recruiting, training, engagement, and development. The role offers opportunities to grow into future store leadership through the company’s promote-from-within philosophy.

Requirements

A bachelor’s degree or one year of supervisory experience in a customer-facing role.
Maintain a strong customer focus.
Knowledge of current fashion trends.
Drive to achieve results and exhibit a strong work ethic.
Strong communication and interpersonal skills.
Team-building ability and ability to coach others.
Take initiative and demonstrate confidence.
Balance multiple tasks while being detail-oriented.
Engage in applied learning and proactive thinking.
Ability to work in a fast-paced and challenging environment.

Responsibilities

Perform opening and closing routines.
Supervise the sales floor and stockroom, ensuring excellent customer service and seamless operations.
Conduct staffing and scheduling operations and manage payroll.
Train and develop non-management staff.
Demonstrate product knowledge and brand awareness while driving sales.
Build and maintain visual displays.
Analyze reporting to inform decision-making.
Protect store assets and perform inventory control.
Operate register and point-of-sale systems.
Fulfill omnichannel orders.
Represent the brand and exemplify company culture and values.