Beauty Counter Manager - Tom Ford - Twelve Oaks Mall

Nordstrom•Novi, MI

6d•Onsite

About The Position

The Beauty Counter Manager in Nordstrom’s Beauty Department serves as both a salesperson and teacher, creating personalized beauty experiences and maximizing sales for an assigned beauty brand. The role involves helping customers meet their beauty goals, building customer relationships in-store and digitally, and contributing to a welcoming and inclusive team environment. The position is for Tom Ford at Twelve Oaks Mall.

Requirements

Passion for customer service and beauty, including beauty trends, makeup application, and skincare.
Excellent ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain strong vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep up with beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner training.
Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.