Beauty Sales - Men's Fragrances - Twelve Oaks Mall

Nordstrom•Novi, MI

8d•$21 - $21•Onsite

About The Position

In the Nordstrom Beauty Department, Beauty Sales employees create personalized beauty experiences and help customers feel their best. The role focuses on engaging customers to understand their needs and maximize sales across on-trend and luxury beauty brands. Successful employees are passionate about beauty trends, makeup, and skincare, and can build a customer following both in-store and digitally. The position includes conducting makeup applications and skincare analyses, recommending products based on customers’ beauty goals, and supporting a welcoming and inclusive department. Employees use selling tools, including text and social media, to achieve sales goals, book appointments, and promote in-store Beauty events and services. They maintain an organized, clean, customer-ready department, stay current through Nordstrom and brand-partner training, handle sales and customer transactions, and build loyalty by opening Nordstrom Rewards accounts.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve in-store and digital sales goals using selling tools, including text and social media.
Book appointments and drive sales for in-store Beauty events and services.
Keep the department organized, clean, and customer-ready.
Keep up with beauty trends, products, and industry knowledge through training provided by Nordstrom and brand partners.
Manage sales, refunds, and exchanges.
Build customer loyalty by opening new Nordstrom Rewards program accounts.
Handle merchandise and assist customers while meeting the role’s physical requirements.