Retail Customer Experience Associate, Twelve Oaks - Full Time

Macy's•Novi, MI

9d•Onsite

About The Position

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences and prioritize customer satisfaction across in-store and online touchpoints. You will drive cross-category sales, use your understanding of fashion, fit, and function to recommend products, and leverage digital tools to support the customer journey. You will work across departments and build client relationships using tools such as My Client and social media. You will collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support floor readiness, event execution, merchandise setup, and opening and closing procedures. Success in the role requires a positive attitude, strong communication, and a commitment to high-caliber service. Daily work includes preparing the sales floor, reviewing goals and product and promotion information, engaging customers, maintaining merchandise and fitting-room presentation, updating signs and pricing, and supporting merchandise moves. Colleagues share Loyalty program benefits, work toward sales goals, and collaborate to improve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to handle electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.

Responsibilities

Create personalized shopping experiences and engage with customers across in-store and online touchpoints.
Drive cross-category sales and work toward daily sales goals.
Make tailored product recommendations informed by fashion, fit, and function, using digital tools to enhance the customer journey.
Work across different departments and transition between areas as needed.
Build client relationships through outreach tools such as My Client and social media.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve customer experience.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Prepare and maintain a clean, organized, and shoppable sales floor and fitting rooms; update signs and pricing and support merchandise moves.
Share Loyalty program benefits, assist customers through checkout, and thank them for their business.
Review sales goals, new arrivals, top-selling products, trends, and promotions to prepare for customer engagement.
Acquire new customers by opening credit accounts and sharing loyalty benefits.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice