Retail Customer Experience Associate, Twelve Oaks - Full Time
About The Position
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers by actively engaging with shoppers in-store and online, supporting customer satisfaction, and driving cross-category sales. You will use your knowledge of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. The role works across different departments and may require transitioning between multiple areas during the day. You will build client relationships through outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the customer experience. You will also support floor readiness, event execution, merchandise setup, and opening and closing procedures. Selling colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and keeping the sales floor clean and organized. They welcome customers, build relationships through friendly conversations, maintain the sales floor and fitting rooms, update signs and pricing, support merchandise moves, promote loyalty benefits, and provide a sincere customer farewell. They support teammates and communities through honest, caring collaboration and work to improve, meet sales goals, and achieve individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week. All schedules include weekend shifts; hours depend on business needs and colleague availability. The position requires flexible availability for days, evenings, weekends, and holidays, along with regular, dependable attendance and punctuality.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities, work independently, and contribute to team dynamics.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Create exceptional, personalized shopping experiences by engaging with customers across in-store and online touchpoints.
- Drive cross-category sales and support overall business goals.
- Make tailored product recommendations based on knowledge of fashion, fit, and function, and use digital tools to enhance the customer journey.
- Work across different departments and transition between multiple areas as needed.
- Build client relationships through outreach tools such as My Client and social media.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Welcome customers and build relationships through friendly, personal conversations.
- Maintain a shoppable sales floor and fitting rooms; update signs and pricing and support merchandise moves.
- Share loyalty program benefits, ensure customers have what they need, and provide a sincere thank-you.
- Support teammates through honest, caring collaboration and work toward sales goals and individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
