At Your Service Center Associate, Twelve Oaks - Full Time

Macy's • Novi, MI

3d • Onsite

About The Position

Macy’s is hiring an At Your Service Center Associate to deliver a seamless, personalized shopping experience. The role supports At Your Service activities such as Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. Associates work in a fast-paced environment, engage customers with genuine hospitality, support sales and loyalty goals, and help keep the shopping and service areas clean, organized, and inviting. Schedules depend on business needs and colleague availability; full-time colleagues are typically scheduled for 30 or more hours per week. Weekend shifts are required, and schedules may include days, evenings, nights, and holidays.

Associates help customers with store fulfillment and transactions, use the systems and equipment needed for the work, maintain pickup and return areas, recover merchandise, and collaborate with colleagues to achieve individual and store results. The position requires dependable attendance, flexibility, effective communication, sound real-time decision-making, and the ability to adapt to changing priorities.

The role involves frequent standing, moving, reaching, talking, and using computers and other technology. Physical requirements include standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, climbing ladders, and reaching above eye level. Close vision, color vision, depth perception, and focus adjustment are also required.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
• Comfort using electronic devices.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with all aspects of total store fulfillment, including Buy Online Pickup In Store.
• Use the systems needed to complete customer transactions and fulfillment tasks.
• Keep the collection, pickup, and return areas clean, organized, and ready for customers.
• Complete BOPS orders in a timely manner and support curbside delivery.
• Recover merchandise and maintain a clean, shoppable space.
• Welcome customers, provide genuine hospitality, and build customer relationships through friendly, personal conversations.
• Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Collaborate with colleagues and contribute to individual and store results.
• Maintain dependable attendance and punctuality and follow employment policies and safety procedures.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed