At Your Service Center Associate, Visalia - Full Time

Macy's • Visalia, CA

6d • Onsite

About The Position

As an At Your Service Center Associate at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment.

You welcome customers with genuine hospitality, help with total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. You also help maintain a clean, shoppable space, complete BOPS orders and curbside deliveries promptly, share loyalty program benefits, and support sales goals. Colleagues work collaboratively and adapt to changing priorities while providing attentive service.

The role requires flexible availability, including days, evenings, nights, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
• Comfort handling electronic devices.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to talk, move constantly, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders, including reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with all aspects of total store fulfillment, including Buy Online Pickup In Store.
• Use the systems needed to complete transactions and keep the collection area organized for a smooth pickup experience.
• Maintain clean, organized, and shoppable pickup and return areas by recovering merchandise.
• Complete BOPS orders and curbside deliveries in a timely manner.
• Welcome customers with genuine hospitality and build relationships through friendly, personal conversations.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Work toward daily sales goals and contribute to individual and store results.
• Keep up to date on sales goals, new arrivals, top-selling items, trends, and promotions.
• Collaborate with teammates and support an inclusive, customer-focused service environment.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed