At Your Service Center Associate, Visalia - Full Time
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues help customers, support sales and loyalty goals, collaborate with teammates, and keep service and shopping areas clean, organized, and inviting. Schedules include weekend shifts and may include days, evenings, nights, and holidays, with hours dependent on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Communicate and collaborate comfortably with customers and colleagues.
- Meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adaptable to changing priorities, able to work independently, and effective in a team.
- Comfortably use electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, and order pickups.
- Assist customers with total store fulfillment and complete transactions using the required systems.
- Welcome customers with genuine hospitality and build positive customer relationships through friendly, personal conversations.
- Keep pickup, return, and shopping areas clean, organized, recovered, and ready for customers.
- Complete BOPS orders promptly and provide curbside delivery when required.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
- Collaborate with colleagues and contribute to individual and store results.
- End customer interactions with a sincere thank-you and ensure customers have what they need.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
