At Your Service Center Associate, Northridge Fashion Center - Full Time

Macy's•Los Angeles, CA

1d•$19 - $22•Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues help customers, support sales goals, work as a team, and maintain a clean, organized, inviting shopping space. At the At Your Service area, you welcome customers with genuine hospitality, help with total store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for convenient pickups. You help recover merchandise and maintain clean pickup and return areas, and ensure BOPS orders are completed and delivered curbside in a timely manner. You also share loyalty program benefits, thank customers, and collaborate with colleagues to improve service and achieve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexibility for days, evenings, nights, weekends, and holidays, as well as regular, dependable attendance and punctuality.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Assist customers with total store fulfillment and provide a smooth, friction-free pickup experience.
Use the systems needed to complete transactions and handle customer orders.
Keep the collection, pickup, and return areas clean, organized, and ready for customers.
Recover merchandise and maintain a shoppable, inviting space.
Complete BOPS orders and curbside delivery in a timely manner.
Welcome customers, engage them in friendly conversations, and provide genuine hospitality.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Work toward daily sales goals and support individual and store results.
Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
Collaborate with colleagues and support a positive, service-oriented team environment.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program, including mental health counseling and legal and financial advice.