At Your Service Center Associate, Fashion Place - Flex
About The Position
As an At Your Service Center Colleague, you support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role focuses on delivering a seamless, personalized shopping experience through customer service, fulfillment, and transaction support. It calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues help keep the shopping space clean, organized, and inviting, contribute to sales goals, and create positive customer experiences through genuine hospitality. The position involves greeting and engaging customers, supporting total-store fulfillment, using the systems needed to complete transactions, organizing the collection area, and completing BOPS orders and curbside delivery in a timely manner. Colleagues also share loyalty program benefits, support credit account openings, recover merchandise, and collaborate with teammates. Schedules include weekend shifts and may include days, evenings, nights, and holidays; hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
- Welcome customers with genuine hospitality and build positive customer relationships through friendly, personal conversations.
- Assist customers with total-store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, return, and shopping areas clean, organized, and ready for customers.
- Complete BOPS orders and curbside delivery in a timely manner.
- Recover merchandise and maintain a shoppable space.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Help customers complete their shopping experience and thank them sincerely.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to sales goals.
- Collaborate with colleagues and support one another to serve customers and communities.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
