At Your Service Center Associate, Bellingham Bellis Fair - FLEX

Macy's • Bellingham, WA

10d • Onsite

About The Position

The At Your Service Center Associate provides a positive customer experience across At Your Service activities, including Buy Online Pickup in Store transactions, ringing and processing returns, handling non-congruent items, and other assigned duties. The role supports customers throughout the store and fulfillment process, helps drive sales, and follows store procedures and standards. Associates should be adaptable, comfortable switching between tasks, and available for a range of shifts, including evenings, weekends, and holidays. Hours depend on business needs and colleague availability; Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week.

The position involves frequent customer interaction in person, by phone, and virtually, as well as use of point-of-sale technology and other electronic devices. Associates help keep the pickup area organized, monitor order alerts, retrieve orders from back-of-house storage, and deliver curbside pickups. The role also includes sales and product guidance, gift card sales, assistance with Macy’s card issues, and adherence to audit, asset protection, inventory control, compliance, and shortage-prevention procedures.

Requirements

• No education or experience is required.
• Must communicate effectively with customers, coworkers, and supervisors.
• Must be able to read and understand employment policies and safety rules and procedures in English.
• Must be comfortable using electronic devices, computers, handheld equipment, point-of-sale technology, and applications.
• Must have flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Must be able to adapt to changing priorities, work independently, and collaborate effectively with a team.
• Must be able to stand or walk for prolonged periods, including at least two consecutive hours, and perform frequent reaching, crouching, kneeling, stooping, and climbing ladders.
• Must be able to lift and move items weighing up to 30 pounds.
• Must have color vision.

Responsibilities

• Greet customers warmly and build genuine connections, helping them feel appreciated.
• Recommend products by identifying customer needs and presenting relevant options; help complete sales.
• Help customers with the total store experience, including using devices to shop and compare products.
• Support store fulfillment, including Buy Online Pickup in Store transactions, and use the systems needed to complete orders.
• Keep the customer pickup area organized and monitor alerts to ensure Buy Online Pickup In-Store orders are ready on time.
• Retrieve pickup orders from back-of-house storage and deliver them curbside when needed.
• Ring and process returned merchandise and handle non-congruent items in accordance with procedures.
• Demonstrate knowledge of store products and services to support sales and minimize returns.
• Sell gift cards and help resolve Macy’s card issues as needed.
• Follow store audit policies and procedures, asset protection requirements, inventory control and compliance procedures, and shortage programs.
• Build an accepting and respectful environment that supports authentic connections with colleagues, customers, and communities.
• Complete other assigned duties in accordance with procedures and standards.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed