At Your Service Center Associate, Northpark Center - Full Time

Macy's•Dallas, TX

4d•Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless and personalized customer shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Colleagues may work a variety of shifts, including nights, weekends, and holidays, and help maintain a clean, organized, inviting shopping and service area. The role involves welcoming customers with genuine hospitality, supporting total-store fulfillment, using the systems needed to complete transactions, and keeping the collection area organized for a friction-free pickup. Colleagues recover merchandise, maintain clean pickup and return areas, and complete BOPS orders and curbside deliveries promptly. They also share loyalty program benefits, support sales goals, collaborate with teammates, and seek to improve customer and store results. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, with hours dependent on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort handling electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Assist customers with all aspects of total-store fulfillment and use the systems needed to complete transactions.
Keep the collection, pickup, and return areas clean, organized, and ready for customers.
Complete BOPS orders and curbside deliveries in a timely manner.
Welcome customers, provide genuine hospitality, build relationships, and resolve customer needs and issues.
Share loyalty program benefits and work toward daily sales goals, including acquiring customers by opening credit accounts.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Recover merchandise and help maintain a clean, organized, and shoppable space.
Collaborate with colleagues and contribute to individual and store results.
Follow Macy’s service standards, employment policies, and safety rules and procedures.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice