At Your Service Center Associate, Northpark Center - Full Time

Macy's•Dallas, TX

2h•$15 - $20•Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced setting. Colleagues help keep shopping and service areas clean, organized, and inviting, and contribute to sales goals and positive customer experiences through genuine hospitality and teamwork. Daily work includes preparing the service area, staying informed about sales goals, new arrivals, top-selling products, trends, and promotions, and welcoming customers with friendly, personal conversations. Colleagues support total-store fulfillment, use the systems needed to complete transactions, organize the pickup area, and ensure timely completion and curbside delivery of BOPS orders. They recover merchandise, maintain clean pickup and return areas, share loyalty program benefits, and thank customers sincerely. The position requires flexible availability, including days, evenings, nights, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, with schedules dependent on business needs and availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Make prompt, sound decisions to address customer needs and resolve issues.
Be comfortable communicating and collaborating with customers and colleagues.
Meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Be resourceful and adaptable to changing priorities; work independently and as part of a team.
Be comfortable using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Welcome and assist customers with genuine hospitality, building positive customer relationships through friendly, personal conversations.
Assist with all aspects of total-store fulfillment and use the systems needed to complete transactions.
Keep the pickup and return areas clean, organized, and ready for customers.
Ensure timely completion and curbside delivery of BOPS orders.
Recover merchandise and help maintain a clean, organized, shoppable space.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Work collaboratively with colleagues to serve customers and support store results.
Meet sales goals, learn from colleagues, and contribute to continuous improvement.
Thank customers sincerely and help ensure they have everything they need.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice