At Your Service Center Associate, Smith Haven - Full Time
About The Position
The At Your Service Center Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. The role includes Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. Associates welcome customers with genuine hospitality, assist with total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean, organized, and ready for customers. They also support sales goals, share loyalty program benefits, and collaborate with colleagues to create welcoming customer experiences. The position requires flexibility in a fast-paced retail environment, including availability for varied shifts and weekends and holidays.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability and willingness to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned At Your Service activities.
- Welcome customers, provide genuine hospitality, and assist with total store fulfillment and customer needs.
- Use required systems and electronic devices to complete transactions and process register activity.
- Keep the At Your Service, pickup, and return areas clean, organized, and shoppable; recover merchandise as needed.
- Complete BOPS orders and curbside delivery in a timely manner.
- Review sales goals and learn about new arrivals, top-selling items, trends, and promotions.
- Share loyalty program benefits, seek opportunities to open credit accounts, and work toward sales goals.
- Collaborate with teammates and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
