At Your Service Center Associate, Eastwood Mall - Full Time

Macy's•Niles, OH

6h•$15 - $20•Onsite

About The Position

As an At Your Service Center Associate, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The position calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Associates contribute to sales goals, work collaboratively, and provide genuine hospitality while helping keep the shopping and service areas clean, organized, and inviting. Daily work includes preparing the At Your Service area for customers; reviewing sales goals, new arrivals, top-selling items, trends, and promotions; welcoming and assisting customers; using the systems needed to complete transactions and support total-store fulfillment; organizing the collection area; recovering merchandise; and keeping pickup and return areas clean. Associates share loyalty program benefits, help acquire customers by opening credit accounts, ensure customers have what they need, and work with colleagues to improve service and achieve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and the role requires flexible availability for days, evenings, nights, weekends, and holidays. Hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, nights, weekends, and holidays; regular, dependable attendance and punctuality.
Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Make prompt, sound decisions in real time to address customer needs and resolve issues.
Communicate and collaborate comfortably with customers and colleagues.
Meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Be resourceful and adaptable to changing priorities; work independently and as part of a team.
Use electronic devices comfortably.
Perform talking, lifting, constant moving, standing, and reaching with arms and hands.
Stand for at least two consecutive hours and lift at least 25 pounds.
Perform stooping, kneeling, crouching, climbing ladders, and reaching, including above eye level.
Have close vision, color vision, depth perception, and focus adjustment.
Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Assist customers with total-store fulfillment and provide a personalized experience through genuine hospitality.
Use the systems and electronic devices needed to complete transactions and fulfillment tasks.
Keep the collection, pickup, return, and At Your Service areas clean, organized, and ready for customers.
Complete BOPS orders and curbside delivery in a timely manner.
Recover merchandise and help maintain a clean, organized, shoppable space.
Share loyalty program benefits and help acquire customers by opening credit accounts.
Work toward daily sales goals and contribute to individual and store results.
Collaborate with colleagues and support customers and teammates with care and honesty.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Thank customers and ensure they have what they need before completing the interaction.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice