At Your Service Center Associate, Mid Rivers Mall - Full Time
About The Position
The At Your Service Center Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. The role includes Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while maintaining Macy’s service standards. Associates work in a fast-paced environment, use the systems and equipment needed to complete transactions, and help keep service areas clean, organized, and inviting. The position requires customer-first service, multitasking, problem-solving, attention to detail, flexibility, and collaboration. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability to work days, evenings, nights, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Interest in meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; able to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support total store fulfillment, including Buy Online Pickup In Store, order pickups, returns, and other At Your Service activities.
- Complete transactions using the systems and equipment required for the role.
- Keep the pickup and returns areas clean, organized, and ready for customers.
- Recover merchandise and complete BOPS orders and curbside deliveries promptly.
- Welcome customers, provide genuine hospitality, and build positive customer relationships.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and support daily sales goals.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
