Seasonal Retail At Your Service Associate, Mid Rivers Mall
About The Position
As an At Your Service Center Colleague, you support activities including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Availability for varied shifts, including nights, weekends, and holidays, is required. You help create a personalized shopping experience through genuine hospitality, sales support, teamwork, and maintaining a clean, organized, inviting shopping and service area. You assist with total-store fulfillment, customer transactions, loyalty programs, and timely curbside delivery of BOPS orders. The posting identifies the role as seasonal. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours; schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers with genuine hospitality and build personal customer relationships.
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
- Assist customers with total-store fulfillment and complete transactions using the required systems.
- Keep the collection, pickup, return, and shopping areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
- Complete BOPS orders in a timely manner and provide curbside delivery.
- Share loyalty program benefits, acquire new customers by opening credit accounts, and help customers with their needs.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to achieving sales goals.
- Collaborate with colleagues and support the team in serving customers and the community.
- Use a sincere closing and thank customers at the end of the service experience.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
