Seasonal Retail At Your Service Associate, Summit Mall

Macy's•Akron, OH

5h•$15 - $20•Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless and personalized shopping experience through Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment with flexible scheduling that includes nights, weekends, and holidays. You welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean, organized, and ready for customers. You help meet sales goals, promote loyalty benefits and credit accounts, and collaborate with colleagues to deliver genuine hospitality and strong store results. The position involves frequent use of computers and other technology, including handheld equipment and cash registers. Physical duties include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. Candidates must be able to stand for at least two consecutive hours and lift at least 25 pounds. The position also requires close vision, color vision, depth perception, and focus adjustment. Macy’s describes a dynamic, inclusive work environment and offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, learning and leadership development, colleague resource groups, volunteer opportunities, merchandise discounts, performance-based incentives, annual merit reviews, and an Employee Assistance Program.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules or procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Comfort handling electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, order pickups, and other assigned tasks.
Welcome customers and provide genuine, personalized service and hospitality.
Assist with total-store fulfillment and use required systems to complete transactions.
Keep the collection, pickup, and return areas clean, organized, and ready for customers.
Complete BOPS orders on time and provide curbside delivery.
Recover merchandise and maintain a clean, shoppable space.
Share loyalty program benefits, acquire new customers by opening credit accounts, and work toward daily sales goals.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice