Seasonal Retail At Your Service Associate, Fayette Mall
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You help customers, contribute to sales goals, work collaboratively, and maintain a clean, organized, inviting shopping and pickup area. The position requires flexibility to work varying shifts, including nights, weekends, and holidays.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; able to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers with genuine hospitality and build relationships through friendly, personal conversations.
- Support total store fulfillment, including Buy Online Pickup In Store, order pickups, and returns.
- Use the systems needed to complete transactions and keep the collection area organized for a smooth pickup experience.
- Complete BOPS orders and curbside delivery in a timely manner.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Share loyalty program benefits, help customers with their needs, and thank them for their business.
- Review sales goals, learn about new arrivals and top-selling items, and stay current on trends and promotions.
- Work with colleagues to support customers and achieve individual and store results.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Meet daily sales goals and contribute to a positive, organized At Your Service area.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
