Seasonal Retail At Your Service Associate, Lakeline Mall
About The Position
The At Your Service Center Associate supports a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. Associates welcome and assist customers, support total-store fulfillment, use systems to complete transactions, and keep pickup and return areas clean, organized, and ready for customers. They help meet sales goals, share loyalty program benefits, and contribute to a collaborative team environment focused on hospitality and continuous improvement. Schedules include weekend shifts and may include days, evenings, nights, and holidays; hours depend on business needs and colleague availability. The position involves frequent use of computers and other technology, including handheld equipment and cash registers. Physical duties include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. Associates must be able to stand for at least two consecutive hours and lift at least 25 pounds.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, ability to work independently, and effectiveness in a team.
- Ability to use electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total-store fulfillment and complete transactions using the required systems.
- Welcome customers with genuine hospitality, engage them in friendly conversations, and help resolve their needs.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders promptly and provide curbside delivery.
- Recover merchandise and maintain a shoppable space.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Work collaboratively with colleagues and contribute to sales goals and store results.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
