Seasonal Retail At Your Service Associate, Hulen Mall
About The Position
As an At Your Service Center Colleague, you support a seamless and personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment, with flexibility to work varied shifts, including nights, weekends, and holidays. You welcome customers with genuine hospitality, assist with store fulfillment and transactions, maintain an organized collection area, and help ensure timely BOPS and curbside delivery. You also recover merchandise and keep pickup and return areas clean and inviting. You support sales goals, share loyalty program benefits, help acquire new customers by opening credit accounts, and collaborate with colleagues to provide excellent service. The position involves frequent technology use and physical activity, including standing, moving, reaching, and lifting.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals and share loyalty benefits, including opening credit accounts to acquire new customers.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome and assist customers with genuine hospitality, building personal connections and helping address their needs.
- Support all aspects of total store fulfillment and use the systems needed to complete transactions.
- Keep the customer pickup collection area organized and provide a friction-free pickup experience.
- Complete BOPS orders and curbside delivery in a timely manner.
- Recover merchandise and keep pickup and return areas clean, organized, and shoppable.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues and contribute to individual and store results.
- Use electronic devices, computers, handheld equipment, and cash registers to perform job functions.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
