Seasonal Retail At Your Service Associate, Dayton Mall
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience through Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Associates help customers, support sales goals and the team, and keep the shopping and service areas clean, organized, and inviting. Scheduling includes a variety of shifts and requires weekend availability; hours depend on business needs and colleague availability. The position is identified as seasonal in the job title.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities; able to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including BOPS, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality, engage them in friendly conversations, and help build customer relationships.
- Assist with total store fulfillment, including online orders picked up in store, and use the required systems to complete transactions.
- Keep the collection, pickup, and return areas organized, clean, and ready for customers.
- Complete BOPS orders promptly and provide curbside delivery.
- Recover merchandise and maintain a clean, shoppable space.
- Share loyalty program benefits, help customers with their needs, and close interactions with a sincere thank-you.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and work toward sales goals.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with colleagues and support teammates with honesty, care, and cooperation.
- Contribute to individual and store results, take pride in the work, and learn from colleagues.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
