At Your Service Center Associate, Mall At Prince Georges - Full Time
About The Position
The At Your Service Center Associate provides a great customer experience across At Your Service activities, including Buy Online Pickup in Store transactions, ringing and processing returns, handling non-congruent items, and completing other assigned duties in accordance with procedures and standards. The role supports customer service, sales, store fulfillment, and pickup operations in a fast-paced retail environment. Associates may work various shifts, including nights, weekends, and holidays. Full-time colleagues are typically scheduled to work 30 or more hours per week, with actual hours dependent on business needs and colleague availability. No education or experience is required.
Requirements
- No education or experience required.
- Flexible availability, including days, evenings, weekends, and holidays; dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use electronic devices, point-of-sale technology, and applications to support selling and order fulfillment.
- Good understanding of products and ability to guide customers based on their wants, product features, and choices.
- Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
- Self-driven commitment to keeping up with product knowledge, trends, and required training.
- Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
- Ability to collaborate with the team to drive sales and deliver a good customer experience.
- Ability to understand and communicate with customers virtually, by phone, and in person.
Responsibilities
- Greet customers warmly and build genuine connections, helping create a positive customer experience.
- Recommend products by identifying customer needs and presenting relevant products and options to complete sales.
- Assist customers throughout the store experience, including with devices used to shop and compare products.
- Support store fulfillment, including Buy Online Pickup in Store transactions; use required systems and keep the collection area organized.
- Monitor alerts to ensure Buy Online Pickup in Store orders are ready on time; retrieve orders from back-of-house storage and deliver them curbside when needed.
- Demonstrate knowledge of store products and services to drive sales and minimize returns.
- Sell gift cards and help resolve Macy’s card issues as needed.
- Follow store audit policies and procedures.
- Follow asset protection, inventory control, compliance, and shortage-prevention procedures.
- Foster an accepting and respectful environment and build authentic connections with colleagues, customers, and communities.
- Process return merchandise, handle non-congruent items, and perform other assigned duties according to procedures and standards.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
