Retail Fragrances Sales Associate, Mall At Prince Georges - Full Time
About The Position
As a Fragrance Sales Associate at Macy’s, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage. You help create a seamless shopping experience by building meaningful connections, anticipating customer needs, and providing attentive service. You help prepare and maintain the sales floor, review sales goals, learn about new products, trends, and promotions, and keep merchandise and displays organized and shoppable. You support sales and customer loyalty by recommending products, promoting launches and events, using clienteling tools, and sharing loyalty program benefits. The role requires collaboration with colleagues and ongoing learning to support individual and store results.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to communicate and collaborate with customers and colleagues.
- Ability to use point-of-sale technology, digital tools, and clienteling tools.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome and engage customers, assess their preferences, demonstrate fragrances, and provide tailored product recommendations.
- Educate customers about fragrance notes, layering techniques, product usage, new launches, and promotions.
- Sell fragrances and related beauty products while meeting and surpassing daily sales goals.
- Build customer relationships and loyalty using clienteling tools, promoting offers, launches, events, and loyalty program benefits.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Maintain an organized, clean, hygienic, and shoppable sales floor, including merchandising new receipts and updating signs and pricing.
- Process damages, testers, and selected merchandise for return to vendors, and support merchandise moves.
- Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
- Review sales goals and stay informed about products, trends, promotions, and vendor education.
- Collaborate with the Beauty team and colleagues to support customers and store results.
- Maintain regular, dependable attendance and punctuality.
- Provide a sincere closing interaction, ensure customers have what they need, and thank them for their visit.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
