Retail Sales Associate, Mall At Prince Georges - Part Time

Macy's • Hyattsville, MD

4d • Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create memorable customer experiences. You learn what customers need, offer personalized product recommendations, explain products and services, and help customers complete purchases. You build customer relationships, work toward sales goals, and help create an inviting shopping environment by keeping the sales floor and fitting rooms clean, organized, and ready for customers.

Colleagues review sales goals, learn about new arrivals, popular items, trends, and promotions, and use that knowledge to engage and assist customers. They support one another, share loyalty-program benefits, and work toward individual and store results. The role requires flexible availability, including days, evenings, weekends, and holidays; schedules include weekend shifts and depend on business needs and colleague availability. Part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

• No education or prior experience is required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Enjoy meeting people, learning about them, and sharing information.
• Be resourceful, adaptable to changing priorities, and able to work independently as well as with a team.
• Be comfortable using electronic devices.
• Understand and communicate effectively with customers, coworkers, and supervisors.
• Read and understand employment policies and safety rules and procedures in English.
• Ability to communicate with customers virtually, by phone, and in person.
• Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
• Ability to use point-of-sale technology and applications to support selling and fulfill customer orders.
• Self-motivation to keep product knowledge and trend awareness current and complete training through Macy’s educational resources.
• Strong interpersonal skills and ability to work effectively with colleagues at different levels and across departments.
• Ability to stand or walk for prolonged periods, including at least two consecutive hours; frequently use computers and handheld electronic equipment; lift, move, reach, stoop, kneel, crouch, and climb ladders; and lift and move items weighing up to 30 pounds.

Responsibilities

• Greet and connect with customers in a friendly, genuine manner and support a positive shopping experience.
• Ask questions to identify customer needs and recommend relevant products, new arrivals, and additional items.
• Offer options and solutions to help customers complete purchases and achieve sales goals.
• Close out the customer’s shopping experience by celebrating purchases, sharing loyalty-program benefits, and providing a sincere thank-you.
• Learn store products, services, loyalty programs, and sales systems to help customers find what they need.
• Maintain department recovery standards, including the selling floor and fitting rooms.
• Ensure merchandise is presented effectively, pricing is accurate, and markdowns are processed promptly and accurately.
• Collaborate with colleagues and foster an environment of acceptance and respect.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed