At Your Service Center Associate, Mall At Prince Georges - Full Time

Macy's•Hyattsville, MD

1d•Onsite

About The Position

The At Your Service Center Associate provides a positive customer experience across At Your Service activities, including Buy Online Pickup in Store transactions, processing returns, handling non-congruent items, and other assigned duties in accordance with store procedures and standards. The role supports customers throughout their store and fulfillment experience, handles transactions and customer pick-ups, and helps keep the collection area organized. Associates are expected to adapt to changing priorities and work a variety of shifts, including nights, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and availability. The role requires regular customer interaction, product and service knowledge, use of point-of-sale technology and other electronic devices, and collaboration with colleagues across departments. No education or experience is required. The position includes prolonged standing and walking, frequent computer and handheld-device use, and physical tasks such as reaching, crouching, kneeling, stooping, climbing ladders, and lifting or moving items weighing up to 30 pounds.

Requirements

No education or experience required.
Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort using electronic devices, point-of-sale technology, and applications.
Ability to communicate with customers virtually, by phone, and in person.
Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
Ability to work independently and collaboratively, adapt to changing priorities, and work effectively with colleagues at all levels and across departments.
Ability to maintain product knowledge and stay current with training and trends.
Ability to stand or walk for prolonged periods, including at least two consecutive hours.
Ability to frequently use computers and handheld electronic equipment.
Ability to reach, including above eye level, crouch, kneel, stoop, and climb ladders; color vision is required.
Ability to lift and move items weighing up to 30 pounds.

Responsibilities

Greet and connect with customers in a friendly, genuine manner and make them feel appreciated.
Identify customer needs, recommend products, offer solutions, and help complete sales.
Close out customers’ shopping journeys by celebrating purchases and sharing in their excitement.
Assist customers with the total store experience, including using devices to shop and compare products.
Support store fulfillment, including Buy Online Pickup in Store transactions; use required systems and keep the collection area organized.
Monitor alerts to ensure Buy Online Pickup in Store orders are ready on time.
Retrieve pickup orders from back-of-house storage and deliver them curbside when needed.
Demonstrate knowledge of store products and services to drive sales and minimize returns.
Sell gift cards and help resolve Macy’s card issues as needed.
Follow store audit policies and procedures.
Follow Asset Protection, inventory control, compliance, and shortage-prevention procedures.
Foster an accepting and respectful environment and build authentic connections with colleagues, customers, and communities.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice