At Your Service Center Associate, Apache - Full Time

Macy's•Rochester, MN

3d•$17 - $21•Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while meeting Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues help customers, support sales goals, work collaboratively, and maintain a clean, organized, inviting shopping and service area. Daily work includes preparing the At Your Service area, staying informed about sales goals, new arrivals, popular items, trends, and promotions, and welcoming customers with genuine hospitality. You assist with total-store fulfillment, use the systems needed to complete transactions, keep the collection area organized, recover merchandise, and complete BOPS orders and curbside delivery in a timely manner. You also share loyalty program benefits, thank customers, and support colleagues through honest, caring collaboration. The position requires flexible availability, including days, evenings, nights, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, with schedules dependent on business needs and colleague availability. The work involves frequent standing and movement, lifting, reaching, and using computers and other technology.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Welcome and assist customers with genuine hospitality and friendly, personal conversations.
Assist with total-store fulfillment and use required systems to complete transactions.
Keep the customer collection, pickup, and return areas clean, organized, and ready for customers.
Complete BOPS orders and curbside delivery in a timely manner.
Recover merchandise and help maintain a clean, organized, shoppable space.
Share loyalty program benefits and help acquire customers by opening credit accounts.
Work toward sales goals and help deliver individual and store results.
Collaborate with and support colleagues.
Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice