At Your Service Center Associate, Parkchester - Full Time
About The Position
As an At Your Service Center Associate, also known as a Retail Sales Associate or Sales General Utility colleague, you help create exceptional customer experiences by learning customer preferences and developing knowledge of Macy’s merchandise and services. You support sales goals through consistently strong service and a welcoming presence across the sales floor, fitting rooms, and product presentations. The role calls for flexible team players who can manage multiple tasks in a fast-paced environment and work various shifts, including nights, weekends, and holidays. The associate greets and assists customers, recommends products, offers solutions to complete sales, and helps customers celebrate their purchases. The role also involves learning store products, services, loyalty programs, and sales systems; maintaining department recovery standards; and executing merchandise presentation, pricing, and markdowns accurately and on time. Associates contribute to an accepting and respectful environment and build authentic connections with colleagues, customers, and communities. No education or experience is required. Physical requirements include prolonged standing and walking, frequent use of computers and handheld electronic equipment, reaching, crouching, kneeling, stooping, and climbing ladders, as well as lifting and moving items weighing up to 30 pounds. The position is full-time at Macy’s Parkchester location.
Requirements
- No education or experience required.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating with customers virtually, by phone, and in person.
- Ability to build customer relationships, achieve sales goals, and collaborate with a team.
- Ability to use point-of-sale technology, applications, and electronic devices.
- Ability to adapt to changing priorities and work independently as well as with a team.
- Prolonged standing and walking, frequent computer and handheld-device use, and reaching, crouching, kneeling, stooping, and climbing ladders.
- Ability to lift and move items weighing up to 30 pounds.
Responsibilities
- Greet and connect with customers in a friendly, genuine way and support a positive shopping experience.
- Ask questions to identify customer needs and recommend relevant products and new merchandise.
- Offer customers options and solutions to complete sales, and help close out their shopping journey.
- Learn store products, services, loyalty programs, and sales systems to assist customers and suggest additional items.
- Help the team meet sales goals and participate in pre-selling and sales-boosting events.
- Maintain department recovery standards, including on the selling floor and in fitting rooms.
- Execute merchandise presentation, ensure accurate pricing, and process markdowns accurately and promptly.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Stay current with product knowledge, trends, and required training.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
