At Your Service Center Associate, Eastridge - Part Time
About The Position
As an At Your Service Center Associate, you support a seamless and personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You welcome customers with genuine hospitality, assist with store fulfillment, use the systems needed to complete transactions, and keep the pickup and return areas clean, organized, and ready for customers. You also help maintain a shoppable space, share loyalty program benefits, support sales goals, and collaborate with colleagues to provide excellent service. The position involves a variety of shifts, including nights, weekends, and holidays.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Resourcefulness and adaptability when priorities change; able to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to talk, move constantly, stand, reach, stoop, kneel, crouch, and climb ladders.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Support At Your Service activities, including BOPS, merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment and ensure a smooth, friction-free pickup experience.
- Use the systems needed to complete transactions and handle register transactions.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and help maintain a clean, shoppable space.
- Complete BOPS orders and curbside delivery in a timely manner.
- Welcome customers, build relationships through friendly conversation, and provide genuine hospitality.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward sales goals and contribute to individual and store results.
- Collaborate with colleagues and support a positive, service-focused team environment.
Benefits
- Competitive pay and benefits.
- Health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program, including mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
