At Your Service Center Associate, Southshore - Part Time
About The Position
As an At Your Service Center Associate, you support At Your Service activities and help deliver a seamless, personalized shopping experience. Tasks include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned work while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, flexibility, and a customer-first mindset in a fast-paced retail environment. You welcome customers with genuine hospitality, help with total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean, organized, and ready for customers. You also help maintain a shoppable space, share loyalty program benefits, support sales goals, and collaborate with colleagues to create positive customer experiences.
Requirements
- Flexible availability for days, evenings, weekends, and holidays.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to work toward daily sales goals.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other At Your Service activities.
- Welcome and assist customers with genuine hospitality and friendly, personal communication.
- Assist customers with total store fulfillment and complete transactions using the required systems.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and help maintain a clean, inviting, shoppable space.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to sales goals.
- Collaborate with and support colleagues to serve customers and the community.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
