At Your Service Center Associate, Green Acres - Full Time
About The Position
As an At Your Service Center Colleague, you support a seamless and personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment with flexible scheduling, including nights, weekends, and holidays. You welcome customers with genuine hospitality, assist with total store fulfillment, use the systems needed to complete transactions, and help keep collection, pickup, and return areas clean and organized. You also support curbside delivery, share loyalty program benefits, help achieve sales goals, and work collaboratively with colleagues to deliver strong customer and store results. The position includes maintaining a clean, shoppable space and providing friendly, personalized service throughout the customer’s visit.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules or procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; able to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide personalized service with genuine hospitality.
- Assist customers with total store fulfillment, including online orders picked up in store.
- Use the systems needed to complete transactions and keep the collection area organized for customer pickups.
- Ensure timely completion and curbside delivery of BOPS orders.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals, learn about new arrivals and top-selling items, and stay current on trends and promotions.
- Work collaboratively with colleagues to support customers and achieve individual and store results.
- Maintain a clean, organized, and inviting At Your Service area.
- Meet sales goals and provide a sincere, helpful close to customer interactions.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
