Seasonal Retail At Your Service Associate, Green Acres

Macy's • Valley Stream, NY

1d • Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. You work in a fast-paced environment that calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first mindset. The role also involves selling, working toward goals, collaborating with teammates, and creating welcoming customer experiences through genuine hospitality.

You help keep the shopping and service areas clean, organized, and inviting. You welcome customers, assist with total store fulfillment, use the systems needed to complete transactions, and help ensure pickup and return areas are organized. You recover merchandise and support timely completion and curbside delivery of BOPS orders. You also share loyalty program benefits, help customers complete their visits, and contribute to team and store results.

Schedules depend on business needs and colleague availability. The posting describes the position as seasonal and says schedules include weekend shifts; colleagues should have flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
• Ability to use electronic devices, computers, handheld equipment, and cash registers and process register transactions.
• Ability to talk, lift, move constantly, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours and lift at least 25 pounds.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Provide friendly, personalized customer service and uphold Macy’s service standards.
• Assist customers with total store fulfillment and operate the systems needed to complete transactions.
• Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
• Recover merchandise and help ensure timely completion and curbside delivery of BOPS orders.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to sales goals and store results.
• Collaborate with colleagues and contribute to a welcoming, shoppable environment.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed