Seasonal Retail At Your Service Associate, Green Acres
About The Position
As an At Your Service Center Colleague, you support activities that create a seamless, personalized shopping experience, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks. You uphold Macy’s service standards and use multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. The role involves a variety of shifts, including nights, weekends, and holidays. You welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean, organized, and ready for customers. You also help maintain a shoppable space, complete BOPS orders and curbside delivery promptly, share loyalty program benefits, and contribute to sales goals and team results. The position requires collaboration, adaptability, reliable attendance, and comfort using electronic devices and store technology.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide friendly, personalized service in accordance with Macy’s service standards.
- Assist customers with total-store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
- Complete BOPS orders and curbside delivery in a timely manner.
- Share Loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Work collaboratively with colleagues and contribute to sales goals and individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
