Seasonal Retail At Your Service Associate, Wellington Green

Macy's • Wellington, FL

1d • Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You help maintain a clean, organized, inviting shopping and pickup area, support sales goals, and create positive customer experiences through genuine hospitality and teamwork.

Colleagues welcome customers, assist with total store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for smooth pickups. They recover merchandise, maintain pickup and return areas, and help ensure BOPS orders are completed and delivered curbside on time. They also share loyalty program benefits, support credit account openings, and help customers finish their visit on a positive note.

The position requires flexible availability, including nights, evenings, weekends, and holidays. Schedules depend on business needs and colleague availability; the posting states all schedules include weekend shifts. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week. This is a seasonal role.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Communicate effectively with customers, coworkers, and supervisors.
• Read and understand employment policies and safety rules and procedures in English.
• Make prompt, sound decisions to address customer needs and resolve issues.
• Communicate and collaborate comfortably with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Adapt to changing priorities and work independently as well as with a team.
• Be comfortable using electronic devices.
• Meet daily sales goal challenges.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
• Assist customers with total store fulfillment and complete transactions using the required systems.
• Keep the pickup and return areas clean, organized, and ready for customers.
• Recover merchandise and help maintain a clean, inviting, shoppable space.
• Ensure timely completion and curbside delivery of BOPS orders.
• Welcome customers with genuine hospitality, answer questions, and resolve issues.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Support sales goals, stay informed about promotions and products, and collaborate with colleagues.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed