Seasonal Retail At Your Service Associate, Smith Haven
About The Position
As an At Your Service Center Colleague, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role focuses on delivering a seamless, personalized shopping experience through customer service, problem-solving, multitasking, and attention to detail in a fast-paced environment. You welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean, organized, and ready for customers. You help complete BOPS orders and curbside deliveries, recover merchandise, share loyalty program benefits, and work toward sales goals. The position also involves collaborating with colleagues and helping maintain a clean, inviting shopping space. Flexible availability is required, including nights, weekends, and holidays.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Comfortably communicate and collaborate with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, and work independently as well as with a team.
- Be comfortable using electronic devices.
- Meet daily sales goal challenges.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
- Welcome customers and provide friendly, personalized service.
- Assist customers with total-store fulfillment and complete transactions using the required systems.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Recover merchandise and help maintain a clean, organized, shoppable space.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team in serving customers and the community.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
