Seasonal Retail At Your Service Associate, Naples
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues help customers, work toward sales goals, collaborate with teammates, and maintain a clean, organized, inviting shopping and service area. Schedules include weekend shifts and may include days, evenings, nights, and holidays; hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week, but this posting does not specify which schedule applies to this position. The position requires frequent communication and collaboration with customers and colleagues, sound real-time decisions to address customer needs, adaptability to changing priorities, and comfort using electronic devices and store systems. Physical duties include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. The role involves standing for at least two consecutive hours, lifting at least 25 pounds, and frequent use of computers, handheld equipment, and cash registers to process transactions. The position also requires close vision, color vision, depth perception, and focus adjustment. Macy’s offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, paid holidays, learning and leadership development, colleague resource groups, volunteer opportunities, merchandise discounts, performance-based incentives, an annual merit review, and an Employee Assistance Program with mental health counseling and legal and financial advice.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Interest and ability in acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality, engage them in friendly and personal conversations, and help provide a personalized shopping experience.
- Assist with total store fulfillment and use the systems required to complete transactions and customer pickups.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Ensure timely completion and curbside delivery of Buy Online Pickup In Store orders.
- Recover merchandise and maintain a clean, organized, shoppable space.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work collaboratively with colleagues and support team service and sales goals.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Use electronic devices, handheld equipment, computers, and cash registers to perform job functions and process transactions.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Competitive pay
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
