Seasonal Retail At Your Service Associate, Summerlin
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues help customers, support sales and loyalty goals, collaborate with teammates, and keep the shopping and service areas clean, organized, and inviting. Availability must include a variety of shifts, including nights, weekends, and holidays.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make timely, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability and willingness to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Welcome customers with genuine hospitality and provide friendly, personalized assistance.
- Support store fulfillment, including Buy Online Pickup In Store orders, pickups, and merchandise returns.
- Use the systems and equipment needed to complete transactions and ensure the pickup experience is organized and efficient.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Recover merchandise and keep pickup, return, and other service areas clean, organized, and shoppable.
- Share loyalty program benefits, help acquire customers by opening credit accounts, and work toward sales goals.
- Stay informed about sales goals, new arrivals, popular items, trends, and promotions.
- Collaborate with colleagues and contribute to team and store results.
- Thank customers and ensure they have what they need before concluding each interaction.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
