Seasonal Retail At Your Service Associate, Montgomery
About The Position
As an At Your Service Center Colleague, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role centers on delivering a seamless, personalized shopping experience through strong multitasking, problem-solving, attention to detail, and a customer-first mindset. It involves working in a fast-paced environment with a variety of shifts, including nights, weekends, and holidays. Colleagues welcome customers with genuine hospitality, help with total store fulfillment, use systems to complete transactions, and keep pickup and return areas clean and organized. They support timely BOPS order completion and curbside delivery, share loyalty program benefits, contribute to sales goals, and collaborate with teammates to provide excellent service. The position also involves maintaining a clean, inviting shopping space and adapting to changing priorities.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide personalized service with genuine hospitality.
- Assist with total store fulfillment and ensure customers have a smooth pickup experience.
- Use the systems needed to complete transactions and process register transactions.
- Keep the At Your Service, pickup, and return areas clean, organized, and shoppable.
- Complete BOPS orders promptly and provide curbside delivery.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Work toward sales goals and learn about new arrivals, top-selling items, trends, and promotions.
- Collaborate with teammates and support colleagues to serve customers and communities.
- Help ensure the shopping space is clean, organized, and inviting.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
