Seasonal Retail At Your Service Associate, Altamonte
About The Position
As an At Your Service Center Colleague, you support a seamless and personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues help customers, work toward sales goals, collaborate with teammates, and keep the shopping and service areas clean, organized, and inviting. The work includes welcoming customers with genuine hospitality, assisting with total store fulfillment, using the systems needed to complete transactions, and keeping the collection area organized for smooth pickups. Colleagues recover merchandise, maintain clean pickup and return areas, and complete BOPS orders and curbside deliveries in a timely manner. They also share loyalty program benefits, help acquire customers through credit accounts, and contribute to team and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
- Assist customers with total store fulfillment and ensure a smooth pickup experience.
- Use required systems and technology to complete transactions.
- Keep service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and complete BOPS orders and curbside deliveries in a timely manner.
- Welcome customers, engage in friendly conversations, and provide genuine hospitality.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
