At Your Service Center Associate, Oak Brook Center - Full Time

Macy's•Oak Brook, IL

21h•$16 - $20•Onsite

About The Position

As an At Your Service Center Associate, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Associates help keep the shopping and service areas clean, organized, and inviting, and contribute to sales goals through teamwork and genuine hospitality. Associates prepare the At Your Service area for customers, stay informed about sales goals, new arrivals, popular merchandise, trends, and promotions, and use the systems needed to complete transactions. They welcome customers, assist with total-store fulfillment, keep pickup and return areas organized, recover merchandise, and complete BOPS orders and curbside deliveries in a timely manner. Associates also share loyalty program benefits, support colleagues, and work to improve individual and store results. The role requires flexible availability, including days, evenings, nights, weekends, and holidays. Full-time colleagues are typically scheduled 30 or more hours per week; actual hours depend on business needs and colleague availability. The position involves frequent technology use and physical activity, including standing, lifting, moving, reaching, and climbing ladders.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability and willingness to meet daily sales goals and acquire customers by opening credit accounts and sharing loyalty benefits.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Assist customers with total-store fulfillment and complete transactions using the required systems.
Welcome customers with genuine hospitality and provide a personalized, friction-free pickup experience.
Keep At Your Service, pickup, and return areas clean, organized, and ready for customers.
Recover merchandise and complete BOPS orders and curbside deliveries in a timely manner.
Share loyalty program benefits, seek opportunities to acquire customers by opening credit accounts, and work toward daily sales goals.
Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Competitive pay