At Your Service Center Associate, Eastwood Mall - Full Time

Macy's • Niles, OH

1d • Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You help customers, work toward sales goals, contribute to team results, and maintain a clean, organized, inviting shopping and pickup area.

You welcome customers with genuine hospitality, help with total store fulfillment, and use the systems needed to complete transactions. You keep pickup and return areas organized, recover merchandise, and support timely BOPS order completion and curbside delivery. You share loyalty program benefits, help acquire customers by opening credit accounts, and aim to provide a positive, friction-free customer experience.

The role requires flexible availability, including evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to talk, move constantly, reach with arms and hands, stoop, kneel, crouch, and climb ladders, including reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with all aspects of total store fulfillment and complete transactions using the required systems.
• Keep the collection, pickup, and return areas clean, organized, and ready for customers.
• Complete BOPS orders promptly and support curbside delivery.
• Recover merchandise and help maintain a clean, shoppable space.
• Welcome customers, build rapport, and provide genuine, personalized service.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Work toward daily sales goals and contribute to individual and store results.
• Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
• Collaborate with colleagues and support the team in delivering strong customer service.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed