At Your Service Center Associate, University Town Center - FL - Flex
About The Position
As an At Your Service Center Colleague, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role centers on delivering a seamless, personalized customer experience and requires multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues may work a variety of shifts, including nights, weekends, and holidays. The position includes welcoming customers, assisting with total store fulfillment, completing transactions in relevant systems, keeping pickup and return areas organized, and ensuring timely BOPS order completion and curbside delivery. Colleagues also help maintain a clean, inviting shopping space, share loyalty program benefits, support sales goals, and collaborate with teammates to improve customer and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
- Ability to use electronic devices.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide friendly, personalized service.
- Assist customers with total store fulfillment and ensure a smooth pickup experience.
- Use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean and organized, and recover merchandise.
- Complete BOPS orders in a timely manner and provide curbside delivery.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and work toward sales goals.
- Collaborate with colleagues and support the team in delivering customer and store results.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
