Seasonal Retail At Your Service Associate, Spotsylvania Town Center
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues may work a variety of shifts, including nights, weekends, and holidays. The position involves engaging customers with genuine hospitality, supporting sales goals and teamwork, and helping keep the shopping space clean, organized, and inviting. At Your Service colleagues support total store fulfillment, use the systems needed to complete transactions, maintain an organized collection area, and help ensure timely order completion and curbside delivery. They also share loyalty benefits, thank customers, and collaborate with colleagues to deliver a positive customer experience.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and build relationships through friendly, personal conversations.
- Assist customers with total store fulfillment, including Buy Online Pickup In Store orders.
- Use the systems needed to complete transactions and keep the customer pickup collection area organized.
- Help ensure timely completion and curbside delivery of BOPS orders.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Share loyalty program benefits, support acquisition of new customers by opening credit accounts, and help customers with their needs.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and work toward sales goals.
- Keep At Your Service areas clean, organized, and ready for customers.
- Collaborate with colleagues and support teammates to serve customers and communities.
- Maintain dependable attendance and punctuality.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
